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To administer and maintain servers, printers, computers and other equipment managed by the IT department. In addition to this technical support is to be provided to end-users at all AA Projects offices in order to ensure the provision of an effective, efficient, high quality service.

Duties

1                    Monitoring and maintaining servers at all sites

2                    Monitoring and maintaining client computers at all sites

3                    Support and maintenance of printers, scanners and other computer peripherals

4                    Support of mobile phone devices

5                    Software testing

6                    Managing backup sets

7                    Maintaining and updating IT documents and procedures

8                    Administration of the IT department library     (documented procedures,manuals, software licenses, asset register and backup media)

9                    Administration and maintenance of company intranet

10                Study to achieve professional certification as part of a career development plan

11                Undertake any other tasks within the context of PC support as determined by the IT manager